Shipping & Returns

Thank you for shopping with us! Our goal is always 100% customer satisfaction.

However we understand questions or concerns arise, and with that in mind we have the following policies to share.

Refunds and Returns

Since we sell carefully curated, one-of-a-kind items, we do not accept returns or refunds. All sales are final.

However if you have an issue with your item, please reach out to me at You can also contact me prior to ordering at that email to ask for more photos, measurements, or any other questions about the item before you order. 

Where We Ship

At this time we only ship within the United States.  We do not offer international shipping.

How & When We Ship

 Orders are shipped Monday- Friday, via USPS Priority, USPS Ground Advantage, or UPS Ground, with a tracking number provided for your convenience via email. 

Orders to outlying US states or territories (Alaska, Hawaii, Puerto Rico, US Virgin Islands) may also ship via ground service and may take up to 16 days to deliver.

We reserve the right to ship via the most economical option and/or to cancel the order if no economical option is available

Currently all products ship for a flat rate of $5.99.

We reserve the right to combine and ship together multiple orders in our system from the same customer.

Processing Times

At this time, most orders ship within 3-4 business days of being received.

Please understand we are a one-person business, so there may be times when your order will be delayed in shipping due to personal illness, travel, or other issues. 

We cannot guarantee a delivery date on your order and do not offer expedited shipping at this time. 

Tracking & Questions

If you have questions about the status of your order, please check the tracking number first before contacting our customer service. 

Our system sends automated emails with tracking numbers once your order has shipped--please check your junk mail folder if you do not see your email.

If you cannot find your tracking email, please contact me at to inquire more about your order.


Your orders are packed carefully to help minimize damage while in transit. We also will at times use recycled packaging material, so you may receive a box with markings other than my business.

This helps us lower both costs to you and impact on the environment.

Order Add-Ons

Please check your cart carefully before checking out, as we cannot add extra items to your order once it is complete.

Errors & Incorrect Addresses

Please also double-check your shipping address to make sure it is correct. We rely fully on our customers to enter their addresses correctly, as our system auto-fills the shipping label with whatever a customer enters.

If your order is returned to us because of an incorrect shipping address entered or because of another issue the shipping carrier encounters, we will charge a $10 redelivery fee to cover the cost of purchasing a new shipping label to re-ship your order.

If you do not wish to have your items re-shipped, we will refund your order minus the cost of the original shipping label.

Order Cancellation

If you wish to cancel your order, please contact us, at, within 24 hours of placing your order.  Beyond this timeframe, I cannot accept cancellations.


Unfortunately, once a package leaves our store and is with the shipping carrier, Lost & Found cannot be responsible for what happens with it and how it is handled. 

We understand that frustrating situations can arise though, and we will do our best to work with you and resolve the following issues!

On rare occasions, an item may arrive damaged.

If you do receive a damaged order, please email describing your issue.

Most orders will include up to $100 of insurance provided by the carrier (USPS or UPS).  We can help walk you through the process of filing an insurance claim for your damaged item, so you can be reimbursed.

Please note this must be done within 5 days of receiving your order, as there are limitations on filing with carrier insurance.

Lost or Late Shipments 

On even more rare occasions, the carrier may lose a shipment.  If there is no movement on the tracking ID  (via USPS or UPS website) of your shipment after 14 days from purchase please contact us and we will help you contact the carrier to locate your shipment. 

We cannot guarantee a shipment can be found but will do our best to help. 

Please note sometimes there are issues with the Post Office tracking system. If the tracking shows your package as delivered but you are unable to find it, we cannot take further action until 7 business days have passed and the customer has taken steps to locate their shipment.

Quite often, boxes are delivered one street over, or to a neighbor, or show up in 1-2 days. If this happens, please take measures first to check with your local mail carrier or your neighbors.  We highly recommend going to your local post office with your tracking information within 1-2 days, and asking the postal manager to help locate your box. You are the best advocate for your shipment!

Local Pickup

We do offer free local pickup if you are within NWA. Please select the "Local Pick-Up" option during checkout.

Pickup orders are generally available within 2-3 business days and you will be contacted at the email provided with pickup instructions.


All residents of Arkansas will be charged the local sales tax rate on their orders, per state law.